BUDGET 10 à 25 k€Service public2025
User support via RAG
10000
unique AI conversations
3 à 6 mois
human handling time saved
98%
user satisfaction rate
THE PROBLEM
The Crous face a high volume of support tickets, even though many of them could be resolved by AI when provided with the right technical context.
THE SOLUTION
The Izly support chatbot provides instant answers to technical issues. Deployed across Île-de-France in 2025, it rolls out nationwide in September 2026 to cover over 2 million potential users.
